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Call Center - USA

price: contact company for price

Product Features

Call Answering Features

Call Queue

Incoming callers can be held in a queue while they listen to a customizable recorded message. The caller can be sent to voicemail or redirected to another extension if no one picks up

Extension Status

A receptionist’s phone can be used to monitor multiple managers’ phones providing information on the extension’s status (off-hook, on-hook, do-not-disturb) before taking action

Call Pickup

Pickup groups may be defined with a group of extensions. Any phone in the office can be used to answer a call that is ringing on another extension within the pickup group

Call Hunt

Allows calls to ring in on a number of lines so that the first available person can answer.

Auto Attendant with Interactive Voice Response

An interactive voice response (IVR) system replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. VoiceXML v2 is an XML-based language (eXtensible Markup Language) created to develop speech user interfaces for telephone users. It engages users through pre-recorded or synthesized audio prompts.

Call Management Features

Call Hold

Keeps one line 'off hook' and connected while the user makes or receives a call on another line. The user can take the original part off hold and resume the conversation.

Call Waiting

Signals a recipient that he has an incoming call on an engaged line and allows him to hold his current call, in favor of taking the second one and then switching back to his original caller.

Conveniences

Intercom

Room to room communication on telephone sets

Auto-Redial

Callers who get a busy signal will be alerted if the line they are calling becomes available during a specified period of time. A distinctive ring functions as an alert for when the call is connected. One need only pick up the phone to be connected to the number they were trying to reach.

Speed Dial

The user 'saves' frequently called numbers so that they can be dialed with an assigned shortcut of two or three digits.

Utilities

Hold Music (WAV File Upload)

Allows callers to hear music or a recorded message while on hold or waiting for other participants to arrive for a conference call

T.38 FAX, FAX Relay and Clear Channel Fax

The T.38 fax relay standard permits faxes to be transported across IP networks between existing fax terminals. A clear channel gives full use of the bandwidth for this purpose.

Cost and Bandwidth Saving Features

Call Statistics

The ability to track and report facts (call recipient, length of call, on-hold time, etc.) on incoming and outgoing calls per extension

Time of Day Dialing

Creates the ability to route callas according to times of day, enabling users to reselect where a call will come to them during different time periods.

OUTLINE

Calls can be receives via E1/T1 interface. It is also an IP router and SIP Gateway in one package. The solution supports up to 192 total IP phone ports that can be local extensions. There is a built-in E1/T1 port for connection to the PSTN or legacy phone switches. With a built-in QoS router, LAN and voice traffic can be routed to the Internet or intranet. The solution incorporates a stateful inspection firewall, NAT, DHCP client and server, VPN, and web browser for configuration. In addition, it has voicemail, T.38 fax support, and IPSec VPN. The standard capacity of is 32 IP phone ports and 2 FXS phone ports. License keys in groups of 32 and 64 IP phone ports can be incrementally purchased to maximum of 192 IP phone ports and 2 FXS analog ports.

Router is used as to allow extended voicemail (VoiceMail). This function supports voice message saving, converting and sending via E-mail to subscriber. As result, no phone required to check voice messages. Voice call can be automatically converted for different voice codec’s. It also supports SIP and H.323, different type of subscribers can be supported.

Station gateway is used to convert incoming voice traffic from PSTN (public switched telephone network) into data packets for transmission over the Ethernet. With high port densities, it will provide a low cost of ownership, convenience and great savings for Call Center in the same time allowing long-distance and international business calls.

Call Center

For any questions and needs please contact us below


Company Contact:


  • Phone: 16174893000

  • Address: 90 Concord Ave., Belmont, MA, USA

  • Email: Email


Published date: September 7, 2012 -

  • Business Description: involved in international trade import export of goods, products, and services

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